Who is Solounge?

A young woman with long black hair, smiling, posing with her hand on her hip in front of two colorful landscape paintings, wearing a patterned yellow, black, and white shirt and black pants.

I’m a Technology Operations leader and systems strategist focused on building scalable, efficient, and human-centered solutions across organizations.

With over seven years of experience in technology operations and project management, I specialize in optimizing workflows, strengthening service management frameworks, and connecting cross-functional teams through intentional systems design. My work centers on transforming complex, fragmented processes into streamlined operations that improve both business performance and user experience.

Operating at a director level within Technology Operations, I’ve led initiatives that enhance IT governance, support compliance efforts, and deliver measurable operational improvements ; including cost savings, workflow automation, and system consolidation across platforms such as Jira and Confluence. As organizations evolve, I also support transitions in collaboration ecosystems, including migrations from Google Workspace environment to Microsoft 365, ensuring continuity, clarity, and adoption across teams.

Beyond my corporate role, I’m the founder of SoloBo Strategy & Tech, a consulting brand focused on operational clarity, workflow optimization, and scalable systems design. I also lead SoloBo Consults, a travel advisory service where I apply the same structured, client-centered approach to designing seamless travel experiences.

Whether building internal systems or client-facing solutions, I approach every challenge with a focus on clarity, scalability, and impact.

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Modern office space with a high desk, white chairs, a laptop, and potted plants, with large windows showing city buildings outside.

Skills

    • Jira Atlassian 

    • Smart sheet Management

    • Asana

    • TeamPay

    • Hybrent

    • Quantitative & Qualitative Researching

    • Symantec 

    •  McAfee Encryption

    • Tugboat

    • KnowBe4

    • Crowdstrike

    • Active Listening

    • Logical Reasoning 

    • MacOs

    • O365 and Active Directory Administration 

    • Microsoft Deployment Toolkit 

    • Cisco Meraki

    • Aternity

    • ADP

    •  Aptible 

    • QRadar Administration

    • Google Suite 

    • Skype for Business

    • WebEx Teams

    • Slack

    • Ring Central 

    • WordPress

    • Wix

    • RocketBuildr

    • Squarespace

    • Service Now

    •  Spiceworks 

    • Team Dynamix

    • BMC Helix Remedy

    • Confluence

    • TeamViewer 

    • Bomgar Remote Support

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Education

  • Certifications

    • ITIL® Foundation

    • PMP Certification — In Progress, 2026

    State University of New York College at Buffalo

    • Bachelor of Science , Computer Information Systems

    • Deans Honors Program ; GPA 3.5/4.0

    CUNY Kingsborough Community College Brooklyn, New York 

    • Associates of Arts , Liberal Arts                        

    • Phi Theta Kappa International Honor Society; GPA 3.6/4.0

Job Experience

  • Harris County Elections | Election Technician Contractor | Houston, Texas
    ​Oct 2023 – Present​

    • Provided on-site technical support for election devices, troubleshooting connectivity, hardware, and software issues.

    • Configured and maintained iOS/iPadOS devices, printers, and cellular hotspot/MiFi connections.

    • Assisted election officials by resolving technical issues quickly to minimize downtime on Election Day.

    • Coordinated with senior technical teams and project managers to ensure smooth election operations.

    • Trained and guided poll workers on proper use of voting technology and best practices.

    Kindbody | Interim Technology Operations Director| Remote, Texas

    Mar 2022 - Present

    •  Streamlined data analysis methods, enhancing operational efficiency across security, technology, billing, and clinical teams.

    •  Led the successful launch of over 12 clinic labs through strategic vendor relationships and comprehensive project management.

    •  Facilitated cross-functional team trainings, ensuring seamless adoption of new systems and policies.

    •  Identified and implemented operational improvements, driving significant advancements in workflow and productivity.

    •  Developed and executed innovative solutions to optimize clinic operations, resulting in enhanced service delivery.

    •  Enhanced clinic operations by implementing innovative solutions, boosting service delivery and operational efficiency.

  • Robert Half Technology / Kindbody | IT Project Manager/Voice Actor (Contractor) | Remote, New York

    Aug 2021 - Mar 2022

    •   Recorded and edited the voice over for Kindbody’s answer phone operator. Led cross-functional teams to launch new clinics, ensuring timely procurement of $40K in technical equipment per site.

    •  Directed technology implementation projects, optimizing resources and timelines to meet organizational objectives and enhance operational efficiency.

    •  Partnered with IT departments to coordinate project resources, achieving seamless integration and consensus across teams.

    •  Pioneered technology research initiatives, aligning new solutions with organizational goals and performing system audits for validation.

    •  Forecasted budget requirements and managed $30K worth of computer assets for employee onboarding, ensuring financial objectives were met.

    •  Analyzed and optimized technology solutions, leading to a 20% increase in system efficiency and alignment with organizational objectives.

    SUIT MAKE | Project Coordinator | Remote

    Feb 2021 - Oct 2021

    •  Structured the company’s G Suite drive for accessibilityStreamlined cross-functional team workflows, boosting project completion rate by 20% through enhanced communication and goal setting.

    •  Implemented project tracking systems, ensuring timely delivery of projects and maintaining high-quality standards across all deliverables.

    •  Coordinated with creative, SEO, and marketing teams to optimize project outcomes, fostering a collaborative environment for innovation.

    •  Optimized G Suite drive structure, improving team efficiency and accessibility, resulting in a 15% reduction in project turnaround time.

    •  Monitored and analyzed weekly business performance metrics, identifying areas for improvement and implementing solutions to enhance productivity.

    •  Enhanced project efficiency by 20% through streamlined communication and timely goal setting.

  • Robert Half Technology/ GEICO | Junior System Analyst (Contractor) | Long Island, New York

    Aug 2020 - Aug 2021

    •  Assisted users with VMWare Virtualization and experienced in PC/ Mac Migrations, Software upgradesAnalyzed system performance metrics, identifying and resolving bottlenecks to enhance efficiency and user satisfaction.

    •  Led a team to troubleshoot and resolve over 300 technical issues monthly, improving overall system uptime by 15%.

    •  Provided comprehensive support for remote employees, ensuring seamless transitions to virtual work environments post-COVID.

    •  Developed automated scripts to streamline laptop deployment processes, reducing setup time by 30%.

    •  Maintained detailed documentation of technical issues and resolutions using BMC Helix, ensuring accurate records for future reference.

    •  Analyzed technical issues and developed solutions, reducing system downtime by 15% and improving overall user satisfaction.

    Board of Elections | Election Technician| New York
    May 2020 – June 2020

    • Provided on-site technical support for election devices, troubleshooting connectivity, hardware, and software issues.

    • Configured and maintained iOS/iPadOS devices, printers, and cellular hotspot/MiFi connections.

    • Assisted election officials by resolving technical issues quickly to minimize downtime on Election Day.

    • Coordinated with senior technical teams and project managers to ensure smooth election operations.

    • Trained and guided poll workers on proper use of voting technology and best practices.